The NOI Drain You Can’t See: How Utility Billing Errors Quietly Undermine Portfolio Performance
Identify and recover hidden utility billing errors that quietly drain NOI. Learn how a utility bill audit, automation, and expert review improve budget accuracy across multifamily and commercial portfolios.
Mid-Lease Enrollments: You’ve Signed a Bulk Internet Contract—Now What?
Signing an internet management contract is a big step forward. You’ve secured better pricing, guaranteed service levels, and one of the most in-demand amenities for your residents. But once the ink is dry, the real work begins: getting residents enrolled.
What the 2026 GRESB Updates Mean: Our Observations on the Key Shifts
Change is on the horizon. The 2026 GRESB Real Estate Standard marks a decisive move toward measurable, performance-based climate action. Rather than incremental adjustments, these updates focus attention on the issues that most directly shape long-term value and resilience. GRESB…
California AB1414: New Bulk Internet Opt-Out Law—What You Need to Know
New Requirements Go Into Effect January 1, 2026 California has officially passed AB1414, a bill that changes how property owners and operators can offer bulk internet services to residents. Beginning January 1, 2026, property owners must allow residents the ability…
Built to Go the Distance: How Properties Achieve ENERGY STAR, LEED, and WELL Certifications
We recently held our first 5K for our team, and it got us thinking. We watched many of our Experts who hadn’t run in years (or ever) lace up, train for weeks, and push through on the big day. The…
Smart Waste & Water Analytics: The Next Cost-Cutting Frontier in Multifamily
In this economy, cost control is on everyone’s mind. And energy and payroll usually top the list for multifamily operators. But here’s the thing: water and waste are two of the fastest-growing, least-managed costs eating into margins every day. Consider…
Your Utilities Might Be Lying to You.
Preventing Losses from Errors, Theft, and Oversight. Utilities don’t always tell the whole truth. At least not without a little verification. Between billing errors, meter issues, and missed rate updates, it’s easy for even the most diligent property teams to…
The NOI Playbook Webinar Recap: Practical Strategies to Strengthen NOI While Protecting Resident Experience
Onboard recently hosted “The NOI Playbook” webinar, moderated by Tiffany Timmermann, VP of Customer Success at Onboard. The webinar featured industry leaders Michelle Murphy, Director of Asset Management, and Ariel Hanson, Director of Operations, both from GoldOller Real Estate Investments. In today’s multifamily environment, slowing…
Resident Expectations Are Changing – Is Your Property Tech Keeping Up?
Residents rely on seamless, always-on connectivity for nearly every aspect of daily life-from remote work to streaming entertainment. From the moment they move in, they expect reliable internet and smart technology that make their homes more convenient, secure, and easy…
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Editor's Picks
Retain Residents Longer with Transparent, Fair Utility Billing
Improve resident retention with transparent utility billing. Build trust, increase resident satisfaction, reduce disputes, and support lease renewals with fair billing practices.
Power in Partnership: Building a Real Estate Tech Ecosystem That Works
More tech doesn’t always mean a better resident experience. The true potential lies not in individual tools, but in how they work together. From internet to access control, smart home tech to resident experience platforms, properties rely on a growing…
2026 Building Performance Standards Compliance by City
Stay ahead of 2026 building performance standards like Local Law 97. Track city deadlines, understand penalties, upgrade properties, and take action to stay compliant.
Good Data In, Good Data Out: The Key To Turn Season
It’s that time of year again for student housing. Move-outs are piling up nearly as fast as move-ins and student housing operators and property teams have just a few short weeks to get it all sorted before the next wave…
Improving Resident Experience Through Connectivity: 4 Reasons Bulk Internet Actually Works
Multifamily owners and operators are rethinking how connectivity is delivered. Bulk internet programs are becoming an increasingly valuable solution.
Conflict in Iran Affects Utility Costs
The situation in Iran is already having measurable economic effects. While much of the attention has focused on geopolitical implications, the financial impact on consumers is becoming increasingly clear. At the time of this publication, U.S. consumers have absorbed an…
A Practical Way to Prioritize Climate Risk Across Your Portfolio [Rent at Risk: Part 3]
Climate risk analysis produces a long list of exposures across assets and markets, but it does not always produce a clear path forward. How should you leverage and prioritize available data?
Utility University: March 2026
Utility costs are rising but this isn’t just another temporary spike. From increasing energy demand to the growing role of internet as essential infrastructure, the utility landscape is evolving fast. Here’s what property teams need to know to stay ahead.
The ROAD to Housing Act: What It Means for Supply, Renters, and Operators
The Senate passed the ROAD to Housing Act on March 12 with an 89-10 vote. That kind of margin is rare, especially for something as complex as housing policy. On paper, that kind of support should signal momentum. In reality, it highlights something more interesting.
What 650 Property Audits Revealed About Utility Rate Misalignment
Most utility bills are treated as a given. They arrive, they’re processed, and they’re paid. In some cases, they’re allocated or passed through to residents, but structurally, they are rarely questioned. Utilities tend to sit in the category of “fixed”…
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