Who manages the utilities at a senior living community? Often, it’s a business manager or bookkeeper who is also juggling resident enrollment, retention, and day-to-day community operations.
Lauren Howard sits down with Justin Brady to explore why that model becomes harder to sustain as senior living portfolios grow. They discuss costly utility issues like late fees and incorrect rate schedules, the growing demand from owners and investors for reliable utility and sustainability data, and how operators can take work off community teams while building a utility process that scales.
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