Built to Go the Distance: How Properties Achieve ENERGY STAR, LEED, and WELL Certifications
We recently held our first 5K for our team, and it got us thinking. We watched many of our Experts who hadn’t run in years (or ever) lace up, train for weeks, and push through on the big day. The…
Smart Waste & Water Analytics: The Next Cost-Cutting Frontier in Multifamily
In this economy, cost control is on everyone’s mind. And energy and payroll usually top the list for multifamily operators. But here’s the thing: water and waste are two of the fastest-growing, least-managed costs eating into margins every day. Consider…
Your Utilities Might Be Lying to You.
Preventing Losses from Errors, Theft, and Oversight. Utilities don’t always tell the whole truth. At least not without a little verification. Between billing errors, meter issues, and missed rate updates, it’s easy for even the most diligent property teams to…
The NOI Playbook Webinar Recap: Practical Strategies to Strengthen NOI While Protecting Resident Experience
Onboard recently hosted “The NOI Playbook” webinar, moderated by Tiffany Timmermann, VP of Customer Success at Onboard. The webinar featured industry leaders Michelle Murphy, Director of Asset Management, and Ariel Hanson, Director of Operations, both from GoldOller Real Estate Investments. In today’s multifamily environment, slowing…
Resident Expectations Are Changing – Is Your Property Tech Keeping Up?
Residents rely on seamless, always-on connectivity for nearly every aspect of daily life-from remote work to streaming entertainment. From the moment they move in, they expect reliable internet and smart technology that make their homes more convenient, secure, and easy…
The First Bills Are In. Here’s What Early Utility Data Reveals About Student Housing
Move-in day has come and gone. The carpets are clean, the furniture is set, and the flood of parents and students with boxes and carts has finally slowed. For operators, the chaos of Turn is behind them. But another wave…
Utility Data Centralization: Unlocking AI, Energy, and Sustainable Solutions
Let me tell you a secret. If you were to take over my computer at any given moment, you’d probably find 30 tabs, 10 apps, and a spreadsheet all open at once. I’ll admit it: I’m no expert at centralizing…
The Hidden Engine Driving Build-to-Rent in 2025
When the Smiths moved into a brand‑new rental home last spring, they didn’t just discover fresh flooring or smart thermostats; they stepped into a lifestyle shaped by seamless utility management. They never saw a bill go astray, never gawked at…
ENERGY STAR Portfolio Manager: What’s Really Happening and How to Protect Your Data
If you work in property management or sustainability, you’ve probably heard the headlines. Back in May, several news outlets reported that the federal ENERGY STAR program (including ENERGY STAR Portfolio Manager) could be eliminated. The reality in August 2025 looks…
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Editor's Picks
Ask An Expert: With Sustainability Expert Jason Krychiw
Meet Jason Krychiw Jason Krychiw started his career in the research camp. Yet somewhere between studying biofuels and environmental impacts, he found himself drawn to work with a more direct human impact. That need for purposeful work led him to…
Don’t Mistake AI for Automation: A Primer for Property Management
At October’s Rent Manager User Conference, a speaker asked a room of property management professionals a simple question: “How many of you track the late fees you’re paying on utility bills?” In a room packed with dozens and dozens of…
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio It’s alive! The multifamily market is alive! The industry’s biggest property managers have developed a serious appetite for growth. This year’s rankings show just how many doors they’ve added.…
The State of Manufactured Housing in 2026
The State of Manufactured Housing in 2026 | RSS.com In 2024, we said manufactured housing was parking itself at the intersection of innovation and resilience. Two years later, the industry has A LOT more traffic to manage. Demand for manufactured…
Utility Theft Detection: Protecting Revenue with Smart Monitoring
What does a case of “utility theft” even look like? A broken meter? A cyber attack? Someone hotwiring an electric panel like it’s some kind of car? Utility theft is a broad term for a simple concept—the loss of recoverable revenue to undetected utility use. This can include physical meter tampering, missed service transfers, account…
The Only 5 Utility Management Companies Worth Considering in 2026
The multifamily utility market has no shortage of providers. But only a handful offer the scale, service depth, technology, or specialization to deserve serious consideration in 2026. Five stand out: Conservice (unashamed plug, but true is true), RealPage, Yardi, Entrata, and Zego. Each brings a different strength to the table. Some embed utilities directly into…
Why Should You Centralize Your Utility Management?
TL;DR Ever hear the saying “you need to get your ducks in a row”? That can be a difficult ask when those ducks are running in different directions, across multiple states. Some are even hiding from you, with a few practically kidnapped by strangers, turning duck management into a wild goose chase. Unfortunately, we’re handling…
Broadband Summit 2026 Debrief: The Infrastructure of Connectivity
Telecom strategy used to be limited to a few baseline questions: Who is the provider? What speeds do they offer? And are they offering the best rate? That was often the extent of the decision-making process. Walking out of Broadband Summit 2026, one thing was clear: those questions aren’t enough anymore. Internet has outgrown the…
Rental Junk Fee Laws in 2026: What Utility Billing Teams Need to Know
TL;DR: Fee transparency law is tightening in 2026, and most of the new rules target disclosure, not the formulas billing teams use to calculate a utility bill-back. This guide breaks down what counts as a junk fee, where disclosure rules end, and billing accuracy begins, the laws currently in effect, and practical steps to keep…
The How-to Guide for Reducing CAM Charges and Shared Space Costs
TL;DR When investigating where to reduce CAM charges and multifamily common-area costs, shared utility expenses might be the place to start. A higher bill doesn’t automatically signal waste, so it’s important to compare cost and consumption before deciding where to act. HVAC, lighting, water systems, and amenity equipment are good places to identify any mismatches…
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