Last updated May 2018
Conservice may collect various types of information through our services and websites. Through our contractual agreement with your Residence, certain personally identifiable information has been provided to us including your name, the names of any co-residents, and residential address. This information can be found on your monthly billing statement. By using our website to gain access to information, including your billing statements, you agree to provide certain personally identifiable information (such as an email address and account number) that will allow us to identify your account and authorize access. We also collect information provided by you to respond to any customer service inquiries, including email address and phone number. In order to process payments for outstanding balances, we will collect your credit or debit card number, zip code, and other verification information. You may make changes to your personally identifiable information through your website portal or by calling our customer service department at 1-866-947-7379.
Disclosure of Information
Any information shared with us will be used solely for the purpose it was shared for. Conservice does not license, share, or sell information to third-parties for marketing purposes. We may disclose your information to third-parties in the following circumstances:
Children’s Online Privacy
Our products, services, and websites are not intended for use by children under the age of 13.
If you intend to seek arbitration, you must first send us a Notice of Dispute (“Notice”) by email or using the contact function. Your Notice should include the following information:
- Your name
- Your email and phone number
- Your physical mailing address
- The nature of the dispute with us
- Any supporting documentation
- The relief you are seeking
We shall review the Notice within 30 days. If 30 days passes from the date of receipt without resolution, either Party may move forward with arbitration. The Parties agree they shall be responsible for their own attorneys’ fees and shall equally share the cost of arbitration.