California AB1414: New Bulk Internet Opt-Out Law—What You Need to Know
New Requirements Go Into Effect January 1, 2026 California has officially passed AB1414, a bill that changes how property owners and operators can offer bulk internet services to residents. Beginning January 1, 2026, property owners must allow residents the ability…
Built to Go the Distance: How Properties Achieve ENERGY STAR, LEED, and WELL Certifications
We recently held our first 5K for our team, and it got us thinking. We watched many of our Experts who hadn’t run in years (or ever) lace up, train for weeks, and push through on the big day. The…
Smart Waste & Water Analytics: The Next Cost-Cutting Frontier in Multifamily
In this economy, cost control is on everyone’s mind. And energy and payroll usually top the list for multifamily operators. But here’s the thing: water and waste are two of the fastest-growing, least-managed costs eating into margins every day. Consider…
Your Utilities Might Be Lying to You.
Preventing Losses from Errors, Theft, and Oversight. Utilities don’t always tell the whole truth. At least not without a little verification. Between billing errors, meter issues, and missed rate updates, it’s easy for even the most diligent property teams to…
The NOI Playbook Webinar Recap: Practical Strategies to Strengthen NOI While Protecting Resident Experience
Onboard recently hosted “The NOI Playbook” webinar, moderated by Tiffany Timmermann, VP of Customer Success at Onboard. The webinar featured industry leaders Michelle Murphy, Director of Asset Management, and Ariel Hanson, Director of Operations, both from GoldOller Real Estate Investments. In today’s multifamily environment, slowing…
Resident Expectations Are Changing – Is Your Property Tech Keeping Up?
Residents rely on seamless, always-on connectivity for nearly every aspect of daily life-from remote work to streaming entertainment. From the moment they move in, they expect reliable internet and smart technology that make their homes more convenient, secure, and easy…
The First Bills Are In. Here’s What Early Utility Data Reveals About Student Housing
Move-in day has come and gone. The carpets are clean, the furniture is set, and the flood of parents and students with boxes and carts has finally slowed. For operators, the chaos of Turn is behind them. But another wave…
Utility Data Centralization: Unlocking AI, Energy, and Sustainable Solutions
Let me tell you a secret. If you were to take over my computer at any given moment, you’d probably find 30 tabs, 10 apps, and a spreadsheet all open at once. I’ll admit it: I’m no expert at centralizing…
The Hidden Engine Driving Build-to-Rent in 2025
When the Smiths moved into a brand‑new rental home last spring, they didn’t just discover fresh flooring or smart thermostats; they stepped into a lifestyle shaped by seamless utility management. They never saw a bill go astray, never gawked at…
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Editor's Picks
Good Data In, Good Data Out: The Key To Turn Season
It’s that time of year again for student housing. Move-outs are piling up nearly as fast as move-ins and student housing operators and property teams have just a few short weeks to get it all sorted before the next wave…
Improving Resident Experience Through Connectivity: 4 Reasons Bulk Internet Actually Works
Multifamily owners and operators are rethinking how connectivity is delivered. Bulk internet programs are becoming an increasingly valuable solution.
Conflict in Iran Affects Utility Costs
The situation in Iran is already having measurable economic effects. While much of the attention has focused on geopolitical implications, the financial impact on consumers is becoming increasingly clear. At the time of this publication, U.S. consumers have absorbed an…
A Practical Way to Prioritize Climate Risk Across Your Portfolio [Rent at Risk: Part 3]
Climate risk analysis produces a long list of exposures across assets and markets, but it does not always produce a clear path forward. How should you leverage and prioritize available data?
Utility University: March 2026
Utility costs are rising but this isn’t just another temporary spike. From increasing energy demand to the growing role of internet as essential infrastructure, the utility landscape is evolving fast. Here’s what property teams need to know to stay ahead.
The ROAD to Housing Act: What It Means for Supply, Renters, and Operators
The Senate passed the ROAD to Housing Act on March 12 with an 89-10 vote. That kind of margin is rare, especially for something as complex as housing policy. On paper, that kind of support should signal momentum. In reality, it highlights something more interesting.
What 650 Property Audits Revealed About Utility Rate Misalignment
Most utility bills are treated as a given. They arrive, they’re processed, and they’re paid. In some cases, they’re allocated or passed through to residents, but structurally, they are rarely questioned. Utilities tend to sit in the category of “fixed”…
The 8 Climate Hazards Multifamily Investors Should Be Screening For [Rent at Risk: Part 2]
Some hazards create gradual operational pressure. Others introduce the potential for sudden, high-impact loss events. Some are widespread across nearly every region. Others are highly concentrated geographically but carry larger financial consequences when they occur. Understanding those differences is critical when screening portfolios. Because not all climate hazards carry the same implications for multifamily performance.
Vacant Cost Recovery (VCR): The Complete 2026 Guide
Utility billing doesn’t always line up cleanly with move-ins and move-outs. When it doesn’t, properties often end up covering costs that belong to residents. This article walks through how Vacant Cost Recovery helps catch those gaps and recover what would otherwise be lost.
New Rules. Same Old Trash. Ask an Expert with Tedd Schonsheck
Meet Tedd Schonsheck: Waste strategist. Former Army officer. Recovering retail executive. Now, he’s one of the people dedicated to making sure trash actually works for property owners and managers.
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