Wisdom En Masse: Analyzing the NAA Pulse Survey
What happens when more than two thousand property management professionals share their insights, experiences, goals, and anxieties in one focused census? You get the NAA Pulse Survey. At the end of August, National Apartment Association (NAA, a multifamily industry pillar for…
Riding the Wave of Change: How Demographic Shifts Reshape Multifamily Housing
The only constant is change. Ride the wave of change or…find yourself beneath it. As a business navigating choppy waters, understanding and adapting to change is not just a smart strategy – it’s a necessity. This is especially true in…
Revitalizing Urban Landscapes: The Rise of Green Roofs and Living Walls
In a world that increasingly demands sustainable practices, property managers stand at the crossroads of expectation and innovation. This article marks the beginning of a series unraveling the layered benefits of retrofits, starting with the multifaceted advantages of green roofs…
Smart is Smarter – Why it Might be Time to Make Your Multifamily Property a Smart Building
Apartment communities might just outsmart your phone—the future isn’t on the horizon, it’s at your doorstep. The rise of artificial intelligence and automation technology is not confined merely to industries and workspaces. It has seamlessly found its way into our…
The RISK OF RECESSION has…changed? Direction on the Pivot.
Recession and interest rates. Interest rates and inflation. Rents flattening. Recession. Interest rates. That about sums up the last several months of headlines in the real estate industry. And for good reason. We’re definitely in a headwind economic climate, and…
The Advantage of Sustainable Utilities – How Residents & Property Managers Benefit
Hey Siri, steer clear of the economic downturn… Sounds nice, right? In the ever-evolving landscape of the multifamily industry, with rising rents and record-high summer utility bills, the challenge for property owners and managers is clear: ensure affordability while upholding the quality of life…
Hail and Its Impact on Property Owners
Smells like rain… Extreme weather events are becoming more frequent. It’s not a fun fact, but it is a measurable phenomena all over the world. And everyone, from the real estate insurance industry to PropTech innovators and regulatory watchdogs are…
The Massachusetts Green Bank: An Empty Office Precedent for the U.S.?
“Use it up. Wear it out. Make it do or do without.” A classic from the Great Depression, and the heart and soul of the Massachusetts Community Climate Bank, or “Green Bank” as it is more widely understood. At the…
Your BPS Blueprint: A Guide to Emerging Building Performance Standards
You hear “greenhouse gas emissions” and you think…what? “Cars,” certainly. “Industry,” probably. “Agriculture” generally, and “cows” tragically. It might surprise you, then, to find out that a major portion of our nation’s contributions to global greenhouse gas emissions come from…
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Ask An Expert: With Sustainability Expert Jason Krychiw
Meet Jason Krychiw Jason Krychiw started his career in the research camp. Yet somewhere between studying biofuels and environmental impacts, he found himself drawn to work with a more direct human impact. That need for purposeful work led him to…
Don’t Mistake AI for Automation: A Primer for Property Management
At October’s Rent Manager User Conference, a speaker asked a room of property management professionals a simple question: “How many of you track the late fees you’re paying on utility bills?” In a room packed with dozens and dozens of…
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio It’s alive! The multifamily market is alive! The industry’s biggest property managers have developed a serious appetite for growth. This year’s rankings show just how many doors they’ve added.…
The State of Manufactured Housing in 2026
The State of Manufactured Housing in 2026 | RSS.com In 2024, we said manufactured housing was parking itself at the intersection of innovation and resilience. Two years later, the industry has A LOT more traffic to manage. Demand for manufactured…
Utility Theft Detection: Protecting Revenue with Smart Monitoring
What does a case of “utility theft” even look like? A broken meter? A cyber attack? Someone hotwiring an electric panel like it’s some kind of car? Utility theft is a broad term for a simple concept—the loss of recoverable revenue to undetected utility use. This can include physical meter tampering, missed service transfers, account…
The Only 5 Utility Management Companies Worth Considering in 2026
The multifamily utility market has no shortage of providers. But only a handful offer the scale, service depth, technology, or specialization to deserve serious consideration in 2026. Five stand out: Conservice (unashamed plug, but true is true), RealPage, Yardi, Entrata, and Zego. Each brings a different strength to the table. Some embed utilities directly into…
Why Should You Centralize Your Utility Management?
TL;DR Ever hear the saying “you need to get your ducks in a row”? That can be a difficult ask when those ducks are running in different directions, across multiple states. Some are even hiding from you, with a few practically kidnapped by strangers, turning duck management into a wild goose chase. Unfortunately, we’re handling…
Broadband Summit 2026 Debrief: The Infrastructure of Connectivity
Telecom strategy used to be limited to a few baseline questions: Who is the provider? What speeds do they offer? And are they offering the best rate? That was often the extent of the decision-making process. Walking out of Broadband Summit 2026, one thing was clear: those questions aren’t enough anymore. Internet has outgrown the…
Rental Junk Fee Laws in 2026: What Utility Billing Teams Need to Know
TL;DR: Fee transparency law is tightening in 2026, and most of the new rules target disclosure, not the formulas billing teams use to calculate a utility bill-back. This guide breaks down what counts as a junk fee, where disclosure rules end, and billing accuracy begins, the laws currently in effect, and practical steps to keep…
The How-to Guide for Reducing CAM Charges and Shared Space Costs
TL;DR When investigating where to reduce CAM charges and multifamily common-area costs, shared utility expenses might be the place to start. A higher bill doesn’t automatically signal waste, so it’s important to compare cost and consumption before deciding where to act. HVAC, lighting, water systems, and amenity equipment are good places to identify any mismatches…
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