5 Takeaways from Our CRE Market Survey

Sometimes, insights are too valuable to keep tucked away in a newsletter. That’s why we’re sharing a shortened version of our latest ESG Alpha newsletter here on the blog—so even more of our friends can stay informed on what’s shaping sustainability and compliance in 2025.

To get a clearer picture of where the market is heading, especially when it comes to sustainability and ESG strategy, we launched our first Commercial Real Estate Market Survey at the end of 2024. We asked clients, colleagues, and partners to weigh in on what worked, what didn’t, and where their focus lies heading into the new year.

Here are five top insights from the responses—each one pointing to where ESG is headed next.

1. ESG Strategies Are Driving Real Business Value

If we’ve learned anything from the shifting market, it’s this: ESG isn’t going anywhere. 78% of survey respondents said they met or exceeded their ESG business goals in 2024. Even more telling: 89% plan to maintain or accelerate their momentum.

Firms are still seeing tangible returns from ESG initiatives, whether through improved asset performance, reduced risk, or enhanced investor confidence.

2. ENERGY STAR and GRESB Remain Core Tools

ENERGY STAR and GRESB continue to anchor sustainability efforts across the real estate sector. Respondents cited both as essential for benchmarking, reporting, and disclosure, especially as stakeholder expectations and policy requirements rise.

Whether for investor communications, internal KPIs, or regulatory filings, these tools are proving durable and scalable.

3. Risk Management = Climate + Compliance

Risk discussions in boardrooms and investment committees are increasingly dominated by two things:

  • Climate risk (learn how to handle this in our climate risk puzzle series)
  • Compliance with Building Performance Standards (BPS)

Insurance costs, flood risk, extreme weather, and state-by-state emissions mandates were frequently mentioned. CRE leaders are looking for clarity and cost-effective ways to meet the moment.

4. Execution Challenges Are Reshaping Priorities

One of the clearest takeaways? ESG teams want focus, scale, and execution. Many respondents expressed frustration with the “mile-wide, inch-deep” approach that can sometimes characterize sustainability initiatives.

Expect to see a shift toward practical, portfolio-wide strategies that balance ambition with feasibility in the coming years.

5. Data and Engagement = Untapped Potential

Finally, the two most-cited ESG opportunities for 2025 were:

  • Better data management – Real estate pros still struggle with fragmented, unreliable utility and building performance data.
  • Tenant and resident engagement – Everyone wants to do more here, but time and resources are limited.

We’re seeing more clients explore smart metering, centralized utility data systems, and automated reporting—all of which support better decision-making and tenant experience.

Want to Dive Deeper?

We’re grateful to everyone who participated and look forward to making this an annual pulse check on the CRE market. If you’d like to discuss the results or benchmark your portfolio, we’d love to talk.

About ESG Alpha

ESG Alpha is a monthly update from the ESG consulting team at Conservice, highlighting how energy, sustainability, and ESG are transforming real estate investment.

Subscribe to the ESG Alpha newsletter 

Kellianne Gammill

Kellianne Gammill

Kellianne Gammill is an experienced wordsmith and Copywriter at Conservice. More importantly, she is a big fan of taxidermy and Pitbull.

Subscribe To Our Blog Newsletter

Keep yourself ahead of the curve with the latest utility news, trends, & resources.

Editor's Picks

Broadband & Beyond with Kevin Donnelly

October 19, 2026

Broadband & Beyond with Kevin Donnelly | RSS.com What’s next for broadband in multifamily? We sat down with Kevin Donnelly of the Real Estate Technology and Transformation Center (RETTC) to discuss the evolving landscape of multifamily connectivity. They explore the…

The Utility Partnership Playbook with Jeff Smedley & Scott Hines

October 15, 2026

The Utility Partnership Playbook with Jeff Smedley | RSS.com Who manages the utilities at a senior living community? Often, it’s a business manager or bookkeeper who is also juggling resident enrollment, retention, and day-to-day community operations. Lauren Howard sits down…

Utility Theft Detection: Protecting Revenue with Smart Monitoring

September 24, 2026

What does a case of “utility theft” even look like? A broken meter? A cyber attack? Someone hotwiring an electric panel like it’s some kind of car? Utility theft is a broad term for a simple concept—the loss of recoverable…

The Only 5 Utility Management Companies Worth Considering in 2026

September 23, 2026

The multifamily utility market has no shortage of providers. But only a handful offer the scale, service depth, technology, or specialization to deserve serious consideration in 2026. Five stand out: Conservice (unashamed plug, but true is true), RealPage, Yardi, Entrata,…

Why Should You Centralize Your Utility Management?

September 22, 2026

TL;DR Ever hear the saying “you need to get your ducks in a row”? That can be a difficult ask when those ducks are running in different directions, across multiple states. Some are even hiding from you, with a few…

Broadband Summit 2026 Debrief: The Infrastructure of Connectivity

September 18, 2026

Telecom strategy used to be limited to a few baseline questions: Who is the provider? What speeds do they offer? And are they offering the best rate? That was often the extent of the decision-making process. Walking out of Broadband…

Scaling Senior Living with Justin Brady

September 14, 2026

Scaling Senior Living with Justin Brady | RSS.com Who manages the utilities at a senior living community? Often, it’s a business manager or bookkeeper who is also juggling resident enrollment, retention, and day-to-day community operations. Lauren Howard sits down with…

Rental Junk Fee Laws in 2026: What Utility Billing Teams Need to Know

September 14, 2026

TL;DR: Fee transparency law is tightening in 2026, and most of the new rules target disclosure, not the formulas billing teams use to calculate a utility bill-back. This guide breaks down what counts as a junk fee, where disclosure rules…

Conservice’s 2nd Annual 5K Brings Together More Than 500 Participants and Gives Back to Cache Valley

September 10, 2026

LOGAN, Utah — September 10, 2026 — Conservice celebrated its second annual 5K Fun Run on September 9, bringing employees, families, and community partners together for an afternoon of connection and giving back. More than 550 people registered for this…

The How-to Guide for Reducing CAM Charges and Shared Space Costs

September 2, 2026

TL;DR When investigating where to reduce CAM charges and multifamily common-area costs, shared utility expenses might be the place to start. A higher bill doesn’t automatically signal waste, so it’s important to compare cost and consumption before deciding where to…

Experience Effortless Utility Management and Cost Savings

Connect with us today to discover how our solutions can ease tenant billback, streamline utility management, and reduce your costs and energy usage. Make your utility management smarter and more efficient with Conservice!

contact-block-1 (2)