Meet Liz Udy
“I love watching others grow-whether it’s clients solving real problems using our technology or seeing my team members develop in their roles.”
If innovation is the heartbeat of progress, Liz Udy is the pulse. She’s Conservice’s Chief Revenue Officer (CRO) and has been a driving force in both utility tech innovation and leadership for nearly two decades. Her contributions have not only shaped the company’s technological backbone but have also empowered its growth, making Conservice a leader in utility management services. In this interview, Liz reflects on her career journey, the integration of tech with customer-first philosophies, and her thoughts on leadership.
You’ve been in the tech industry for almost 20 years.
WHAT BROUGHT YOU TO CONSERVICE, AND HOW HAS YOUR ROLE EVOLVED?
“I actually started my career at Conservice. It was a time when web-based portals and online solutions were still pretty novel. 19 years ago, I began by connecting property owners and managers to Conservice’s proprietary software, and that was just the beginning. The company quickly recognized that customization was key, so I helped pioneer the onboarding processes that still power our bespoke customer connections today. A few years in, I was asked to build out our account management (AM) program-something that had to be developed from the ground up. I led the charge, and now we have over 135 AMs supporting more than 3 million units.”
It sounds like you’ve been instrumental in helping Conservice adapt its technology to client needs.
CAN YOU SHARE SOME OF THE KEY TECH INNOVATIONS YOU’VE LED?
“One of the biggest transformations we’ve seen is the shift from a massive mail room to a fully digital system. Early on, we manually handled bill payments and auditing. Today, our process is streamlined, with integrations that include electronic payment systems and automated bill auditing. This shift significantly reduced inefficiencies and made us more adaptable to clients’ needs. The goal has always been to create solutions that can scale with clients as their own businesses grow.”
How do you balance a focus on tech
WITH THE HUMAN SIDE OF UTILITY MANAGEMENT?
“That’s actually the core of what we do! At the end of the day, utility management isn’t just about technology-it’s about people. Our tech allows us to serve clients more effectively, and in turn, helps them support their residents. And it’s our people-our account managers and teams-who make sure every solution is tailored to individual business needs. Whether it’s enhanced software integrations or support for regulatory compliance, the tech enables better service, but it’s our people who make the experience seamless.”
You’re now in your fourth year as Conservice’s CRO, a role you created from scratch.
WHAT ARE SOME OF YOUR PROUDEST ACCOMPLISHMENTS IN THIS ROLE?
“When I became CRO, the goal was to build a go-to-market engine that could scale with our growth. We doubled our revenue in that time and built out teams for inside sales, marketing, and revenue operations. One of my biggest priorities was ensuring that even as we grew, we maintained the same high level of service. We built a machine, yes, but one that’s driven by both technology and human support..”
What motivates you
AFTER 19 YEARS IN UTILITY MANAGEMENT?
“For me, it’s always been about people. I love watching others grow-whether it’s clients solving real problems using our technology or seeing my team members develop in their roles. That long-term investment in personal and professional growth is what drives me, and that’s why I’ve stayed at Conservice for as long as I have. Outside of work, I focus on my family and travel whenever I can, which helps me keep a healthy work-life balance. That balance is something I encourage my teams to prioritize, too.”
What advice would you give to women
LOOKING TO SUCCEED IN TECH LEADERSHIP?
“My advice is to stay focused on what really matters: solving problems, investing in relationships, and always pushing the limits of what’s possible with technology. But it’s equally important to remember the human element. Technology is a tool, but the people behind it are what make it truly powerful.”Follow Liz on LinkedIn
Hear from more experts in tech and utility management at Conservice.
Subscribe To Our Blog Newsletter
Keep yourself ahead of the curve with the latest utility news, trends, & resources.
Editor's Picks
Ask An Expert: With Sustainability Expert Jason Krychiw
Meet Jason Krychiw Jason Krychiw started his career in the research camp. Yet somewhere between studying biofuels and environmental impacts, he found himself drawn to work with a more direct human impact. That need for purposeful work led him to…
Don’t Mistake AI for Automation: A Primer for Property Management
At October’s Rent Manager User Conference, a speaker asked a room of property management professionals a simple question: “How many of you track the late fees you’re paying on utility bills?” In a room packed with dozens and dozens of…
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio
More Doors = More Moving Parts: Growing Utility Management with Your Portfolio It’s alive! The multifamily market is alive! The industry’s biggest property managers have developed a serious appetite for growth. This year’s rankings show just how many doors they’ve added.…
The State of Manufactured Housing in 2026
The State of Manufactured Housing in 2026 | RSS.com In 2024, we said manufactured housing was parking itself at the intersection of innovation and resilience. Two years later, the industry has A LOT more traffic to manage. Demand for manufactured…
Utility Theft Detection: Protecting Revenue with Smart Monitoring
What does a case of “utility theft” even look like? A broken meter? A cyber attack? Someone hotwiring an electric panel like it’s some kind of car? Utility theft is a broad term for a simple concept—the loss of recoverable revenue to undetected utility use. This can include physical meter tampering, missed service transfers, account…
The Only 5 Utility Management Companies Worth Considering in 2026
The multifamily utility market has no shortage of providers. But only a handful offer the scale, service depth, technology, or specialization to deserve serious consideration in 2026. Five stand out: Conservice (unashamed plug, but true is true), RealPage, Yardi, Entrata, and Zego. Each brings a different strength to the table. Some embed utilities directly into…
Why Should You Centralize Your Utility Management?
TL;DR Ever hear the saying “you need to get your ducks in a row”? That can be a difficult ask when those ducks are running in different directions, across multiple states. Some are even hiding from you, with a few practically kidnapped by strangers, turning duck management into a wild goose chase. Unfortunately, we’re handling…
Broadband Summit 2026 Debrief: The Infrastructure of Connectivity
Telecom strategy used to be limited to a few baseline questions: Who is the provider? What speeds do they offer? And are they offering the best rate? That was often the extent of the decision-making process. Walking out of Broadband Summit 2026, one thing was clear: those questions aren’t enough anymore. Internet has outgrown the…
Rental Junk Fee Laws in 2026: What Utility Billing Teams Need to Know
TL;DR: Fee transparency law is tightening in 2026, and most of the new rules target disclosure, not the formulas billing teams use to calculate a utility bill-back. This guide breaks down what counts as a junk fee, where disclosure rules end, and billing accuracy begins, the laws currently in effect, and practical steps to keep…
The How-to Guide for Reducing CAM Charges and Shared Space Costs
TL;DR When investigating where to reduce CAM charges and multifamily common-area costs, shared utility expenses might be the place to start. A higher bill doesn’t automatically signal waste, so it’s important to compare cost and consumption before deciding where to act. HVAC, lighting, water systems, and amenity equipment are good places to identify any mismatches…
Experience Effortless Utility Management and Cost Savings
Connect with us today to discover how our solutions can ease tenant billback, streamline utility management, and reduce your costs and energy usage. Make your utility management smarter and more efficient with Conservice!