Bringing Bulk Internet to Single Family Rentals at Scale

Bulk internet programs have long been a game-changer for multifamily operators, offering reliable, high-speed internet as an in-demand amenity to residents while boosting property success. But implementing a bulk internet program in a single family rental (SFR) environment presents unique challenges that, up until now, had never been tackled at scale. An innovative solution is emerging that makes bulk internet deployment in SFRs both attainable and efficient.

The Challenges of Bulk Internet in A Scattered-Site Portfolio

Unlike multifamily buildings, where all units share infrastructure, single family rental portfolios face distinct challenges when considering a centralized bulk model:

• Scattered-Site Complexity – SFR portfolios are spread across multiple markets and ISP footprints, requiring a customized, decentralized approach.
• ISP Variability – Homes fall under different service providers across different markets, requiring integrations across multiple ISPs.
• Ongoing Property Changes – Single family rental portfolios frequently change due to acquisitions and sales, meaning homes must be added or removed from the program seamlessly without disrupting operations.
• Resident Experience – With residents moving in and out constantly, ensuring consistent connectivity, managing owner-responsible equipment, and handling resident onboarding required a new, scalable solution.

Introducing The Industry’s First Scattered-Site Bulk Internet Program

Onboard, Conservice’s bulk internet management provider, partnered with the nation’s top SFR owners and operators to pioneer an innovative solution that delivers fully managed bulk internet programs tailored to the industry. By bridging the gap between internet service providers and SFR owners and operators, Onboard has transformed a previously overwhelming challenge into a seamless, streamlined solution that delivers a seamless, standardized experience to residents across an owner’s portfolio:

• Automated Serviceability & Enrollment – Onboard’s system automatically determines which properties are eligible for bulk service as portfolios shift, ensuring homes are seamlessly added or removed without disruption.
• Market Research – Onboard’s team of telecom experts conducts thorough research to identify the best market rates for bulk internet programs.
• Seamless ISP Coordination – Onboard’s industry-first platform serves as a single point of integration, standardizing agreements and service expectations across providers.
• Optimized Resident Experience – Residents move into homes with move-in-ready internet service, eliminating setup delays and confusion.
• Scalable Equipment Management – By working with their ISP partners to develop a custom equipment shipping and tracking process, Onboard ensures fast replacements and zero service gaps.

The Results: A Scalable Bulk Internet Model for SFR

By leveraging Onboard’s expertise, single family rental operators can now unlock the full benefits of bulk internet, without the added operational complexities.

• Standardized Connectivity Experience – Internet is now a scalable, portfolio-wide resident offering that is standardized across your portfolio.
• Enhanced Resident Satisfaction – Residents enjoy a frictionless move-in experience, delivering a competitive edge to your communities while driving retention.
• Property Value Add – Owners generate additional property value while offering an in-demand amenity.
• Reduced Operational Burden – Onboard serves as your one-stop tech partner so your team can focus on the core business of leasing and managing homes.

Onboard has simplified the bulk internet model for single family rentals, turning a complex challenge into a seamless, scalable solution. This bulk model is now emerging as an industry standard, offering a seamless solution that benefits both owners and residents.

Learn more at letsonboard.com/conservice.