About Summit Property Management
Summit Property Management is a fast-growing operator with more than 10,000 workforce housing units across Texas. Focused on revitalizing and acquiring new communities, the company manages a lean but highly effective team. As their portfolio expanded, the complexity of managing utilities and digital connectivity across multiple providers quickly outpaced their internal capacity.
Industry
Multifamily
Location
Texas
featured services
Utility Billing & Management | Bulk Internet Management (Onboard) | PMS Integrations | Resident Onboarding Automation | Telecom Due Diligence
Challenges They Faced
Summit was operating in a high-growth environment. Their small team was responsible for:
- Managing utilities across thousands of units
- Overseeing bulk internet programs for multiple properties
- Coordinating with numerous ISPs
- Handling resident onboarding, troubleshooting, and billing questions
- Supporting communities spread across the state
As the portfolio grew, the decentralized approach created several challenges:
Too Many Providers, Too Many Systems
Disparate utility and internet partners led to duplicated work, complicated processes, and inconsistent experiences.
Increased Burden on Site Staff
Teams were fielding utility and internet questions daily, limiting their ability to focus on resident service and community operations.
Residents Needed Faster, More Reliable Connectivity
Summit’s core resident base, working families and essential workers, needed immediate access to fast, affordable internet at move-in.
Scaling Without Headcount Was Impossible
Summit planned to double its portfolio and needed an operations model that didn’t require doubling staff.
These growing pains made it clear that continuing to manage utilities and internet in-house was unsustainable.
Why Conservice?
Summit chose Conservice because it offered a single, integrated partner for both utility management and bulk internet administration—something no other provider could deliver at scale.
Conservice provided:
- Centralized utility billing across nearly 10,000 units
- Bulk internet management at 16 communities through Conservice’s Onboard platform
- Telecom due diligence, contract negotiation & resident marketing
- Automated enrollment and billing via PMS integrations
- Day-one “move-in ready” internet access for residents
By consolidating utilities and internet under one partner, Summit eliminated complexity, reduced workload, and built a scalable operations engine for future growth.
Our Solution
Conservice deployed an integrated solution for both traditional utilities and digital connectivity.
Centralized Utility Management
Conservice took over billing, processing, and utility administration across Summit’s 10,000-unit portfolio.
Onboard: Bulk Internet Management
Onboard launched and managed bulk internet programs with top ISPs including:
- Xfinity
- AT&T
- Spectrum
The platform handled the entire process:
- Provider due diligence
- Contract negotiation
- Resident-facing marketing
- Compliance and documentation
- Automation via property management software
Move-In Ready Internet
Residents received instant connectivity—no technician visits, no scheduling delays, no waiting days for service.
This was especially valuable for essential workers and families who needed immediate access.
Automated Onboarding & Support
Onboard integrated directly with Summit’s PMS, ensuring:
- Automatic enrollment
- Real-time resident notifications
- Account access
- Reduced site-level support needs
Reduced Operational Burden
With Conservice’s dedicated support teams, onsite staff no longer handled connectivity or billing confusion, freeing them to focus on resident experience.
This unified system enabled Summit to scale operations without increasing headcount.
Results + Benefits
Summit Property Management achieved significant operational, financial, and resident-experience improvements.
Seamless Resident Experience
Residents gained instant, reliable, and affordable internet access from the moment they moved in—boosting satisfaction and reducing friction.
More Efficient Operations
By consolidating utilities and internet under Conservice, Summit eliminated duplicated work, streamlined communication, and freed site staff from technical troubleshooting.
Financial Impact
Summit unlocked major recurring NOI by leveraging bulk internet programs and optimized utility operations:
- $1.6M annual NOI from internet programs
- $8.8M annual value from centralized utility management
This combined value strengthens property performance and improves investor returns.
Scalability Without Headcount
With Conservice managing both sides of essential services, Summit can continue expanding—without building a large back-office team.
Summit Property Management proved that modern multifamily operations require both strong utility management and strong digital infrastructure. By centralizing both under Conservice, Summit streamlined operations, improved resident experience, and unlocked significant NOI growth—all without adding staff or slowing expansion.
As Summit continues to acquire and revitalize properties, bulk internet and utility centralization through Conservice remain core to their operational strategy and long-term resident experience model.
Contact Conservice
Discover how centralizing utilities and internet can help your portfolio scale smarter, operate more efficiently, and deliver a better experience to your residents.
Start your most positive connection
Contact us today! Get a demo to see how you can remove the burden of utility management while reducing your costs and energy usage.
