Conservice Case Study

Pierpoint Apartments | GoldOller Real Estate Investments

Partnering with Onboard, Pierpoint Apartments launched a fully managed internet and cable amenity that transformed the resident experience, unlocked operational efficiencies, and generated millions in recurring revenue for GoldOller.

"It’s a win-win for everybody. We’re adding an amenity residents already need at a better cost, we’re generating revenue, and we barely lift a finger."

— Michelle Murphy —

Senior Asset Manager, GoldOller
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About Pierpoint Apartments

Pierpoint Apartments is a premier 208-unit community in Port Orange, FL, owned and operated by GoldOller Real Estate Investments. Located minutes from Daytona Beach, Pierpoint is known for top-tier amenities, spacious layouts, and a strong focus on delivering modern, resident-centered living experiences.

Industry

Multifamily

Location

Port Orange, Florida

featured services

Bulk Internet Management | Cable TV | Provider Negotiation | Amenity Program Management | Resident Support

Case Study Overview

GoldOller partnered with Onboard to bring a modern, all-inclusive internet and cable amenity to Pierpoint Apartments. Onboard managed the entire launch and lifecycle of the program, from provider negotiations to resident onboarding—allowing GoldOller to offer a future-forward amenity without burdening onsite staff. The result was a seamless resident experience, streamlined operations, and millions in revenue generated through bulk technology programs.

Challenges They Faced

As a forward-thinking operator, GoldOller knew that fast, reliable connectivity was no longer a luxury, it was essential. But rolling out and managing an in-house bulk internet or cable program came with significant challenges:

Managing a Bulk Technology Program Alone Was Not Sustainable

Past attempts proved that coordinating providers, negotiating contracts, and supporting residents required time, staffing, and expertise that pulled focus from operations.

Residents Needed Faster, Turnkey Internet Access

Traditional retail setups often forced residents to wait days after move-in for internet service, creating friction and delaying move-in readiness.

Staying Competitive Required Innovation

GoldOller wanted an amenity that helped differentiate Pierpoint in a competitive market while also supporting future growth.

Onsite Teams Needed Relief

Staff were already managing day-to-day community needs. Adding technology support would overwhelm teams and affect resident satisfaction.

These challenges made it clear that a fully managed technology partner was the most efficient and scalable path forward.

Why Conservice?

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GoldOller’s team selected Conservice because it offered both the expertise and the end-to-end management needed to implement and support a modern tech amenity.

Onboard provided:

  • Program creation, negotiation, and launch
  • A custom technology amenity tailored to Pierpoint
  • Partnership with top regional service providers
  • Resident onboarding support and continuous program management
  • A streamlined experience that required no onsite staff involvement

Our Solution

Conservice worked closely with GoldOller and Pierpoint to build a turnkey internet and cable program designed for seamless resident adoption.

Our Solution

Conservice worked closely with GoldOller and Pierpoint to build a turnkey internet and cable program designed for seamless resident adoption.

Custom Amenity Development

Onboard assessed Pierpoint’s goals, budget, and infrastructure to craft a fully managed Wi-Fi and cable TV solution tailored to the community.

Provider Partnership & Negotiation

Onboard partnered with the area’s leading ISPs and negotiated favorable bulk agreements on behalf of GoldOller, removing complexity and maximizing value.

Seamless Resident Implementation

Residents received immediate connectivity at move-in with no scheduling or setup required.

Zero Operational Burden on Staff

Onboard handled all service questions, troubleshooting, onboarding, and support, allowing onsite teams to remain focused on resident care—not tech administration.

California AB1414 New Bulk Internet Opt-Out Law

Results + Benefits

Partnering with Conservice created powerful results for both residents and GoldOller’s operations.

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Seamless Resident Experience

Residents gained immediate access to internet and cable upon move-in, no waiting, no appointments, no extra steps. This removed a major friction point and increased satisfaction.

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Improved Onsite Efficiency

Onboard fully managed resident support and program administration, eliminating the need for onsite teams to handle setup, troubleshooting, or account issues.

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Increased Profitability

Pierpoint Apartments achieved significant financial gains through the bulk technology program:

  • $20 to $25 in net revenue per unit monthly
  • Millions in revenue generated for GoldOller
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A Competitive Technology Amenity

By delivering fast, reliable connectivity at a better price, GoldOller strengthened its competitive position and enhanced long-term resident value.

By partnering with Conservice, GoldOller delivered a modern connectivity amenity that benefits everyone: residents receive faster, more reliable service at a more affordable cost, and GoldOller generates meaningful recurring revenue without adding operational strain.

Conservice continues to support Pierpoint Apartments with a fully managed tech amenity that elevates the resident experience and drives long-term property performance.

Contact Conservice

Discover how fully managed internet and tech amenities can help your community increase revenue, streamline operations, and attract today’s modern residents.

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Contact us today! Get a demo to see how you can remove the burden of utility management while reducing your costs and energy usage.

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